Welcome

Welcome to Goia Boutique!! In our store we carry a wide selection of beautiful, comfortable and affordable sleep masks and handmade gifts!

Find @GoiaBoutique on Instagram, Twitter and Facebook.

* * *By making a purchase though Goia Boutique you are agreeing to these terms and conditions. Please ask any questions that you may have before placing an order. If the listing description was not read prior placing the order, I reserve the rights to decline the order.* * *

Thanks for visiting! Happy shopping!
Alina

Payments

Payment must be made in full before we can schedule your order or create any drafts.

Due to a high volume of orders, we are only able to create drafts for custom design orders.
We provide drafts for your approval on custom designs before embroidery begins.
We do accept cancellations on custom orders that have not been approved just in case you don't love what we draft up for you. So there's no risk! You won't be stuck with a product you don't love!

Personalized orders do not receive drafts. The monograms and names will be made exactly as you provide them during checkout in "note to seller". We don't accept cancelations on personalized items.

No receipts are enclosed with the orders. A digital copy of the receipt will be provided by request.

Shipping

All orders are shipped via USPS First Class Mail.
Shipping upgrades are available during checkout and only speed up delivery time.
The processing time is unaffected by shipping upgrades.

The processing time is the length of time between when the order is placed and when it ships and does not include the shipping time.
If anything changes on the processing time, you will be contacted by us.

For orders "needed by", a shipping upgrade may be required, depending or your "needed by" date.

ONLY FedEx shipping services are guaranteed delivery date.
USPS shipping services are NOT guaranteed delivery date.

Returns & Exchanges

I don't accept returns, exchanges, or cancellations

But please contact me if you have any problems with your order.

Additional

We've created this list of FAQs in order to serve you faster! If you still have questions, get in touch, we're here to help!

PROCESSING TIME
Orders are made and shipped, Monday thru Friday, in the order they are received. The processing time is typically 1 to 3 business days.
We usually keep all our non customized designs in stock .

Custom designs can take a few days more, depending on how soon you give us all the details and how soon you confirm the draft.

Orders are shipped via USPS First Class Mail and upgrades are available at checkout.
Please consider the processing time + delivery time, when making your selections and allowing a couple of extra days during the Holiday seasons!

CUSTOM ORDERS
Due to a high volume of orders, we are only able to create drafts for custom design orders.
We provide drafts for your approval on custom designs before embroidery begins.
We do accept cancellations on custom orders that have not been approved just in case you don't love what we draft up for you. So there's no risk! You won't be stuck with a product you don't love!

PERSONALIZED ORDERS
Personalized orders do not receive drafts. The monograms and names will be made exactly as you provide them during checkout in "note to seller". We don't accept cancelations on personalized items.

RUSH ORDERS
It happens. We get it, and we're here to help.
We work hard to get orders out as fast as the SAME DAY!.
However you may still need expedited shipping.
Send us a message and let us know your "needed by date" and we will do our best to make sure your order arrives on time!

INCORRECT ADDRESS
The order will be send to the address linked in your Etsy account.
Please check your address before placing the order or send us a convo ASAP with the correct address.
Once the order is shipped, it is out of our hands and there is nothing we can do.
No replacements. No refunds.

MISDELIVERED, DAMAGED or LOST ORDERS
You need to contact USPS or FedEx.
Once we drop off the orders to the USPS/FedEx, they are fully responsible for the parcels. Once the order is shipped, it is out of our hands and there is nothing we can do.
No replacements. No refunds.

Frequently Asked Questions

How do I specify which font I want?

You will send us a message with the link, the picture or the name of the font that you need.
Thanks to the various professional embroidery software that we use to create our designs, the options are unlimited.

What does "regular NON metallic thread" color mean? What color will it be then? How do I specify which color I want?

The regular non metallic threads are regular embroidery threads and they don't include the metallic embroidery threads.

It will be the color of your choice.
You tell us what color you need and we will match it. We have over 1,000 color options.

In your cart you will find the "add a note to Goia Boutique", there you will add the color that you need.

What does the "back fabric(lining)" mean? What does the "front fabric" mean?

The back fabric/the lining is the fabric that touches your eyes and face.

Fleece fabric: 100% polyester.
Soft, snuggly and comfortable.
Will keep the sleep mask in place.
Available by request.

Satin fabrics: 80% polyester+20% cotton or 100% polyester. Soft, silky and comfortable.
Almost like silk, but made from polyester and more affordable.

Black charmeuse silk fabric: 100% natural silk is the best option when you have sensitive skin.
Super soft, smooth, silky, breathable and very comfortable. Sleeping on natural silk is recommended by dermatologists, beauty experts and plastic surgeons.

The front fabric is the exterior part of the mask, it is the "background" of the embroidery.

Which sizes are available for the sleep masks?

The adult sleep mask size measures approximately 7.25" wide and the adjustable wide soft lingerie elastic band comfortably stretches to 16-17" and will fit teens, petite size adults, regular size adults and large size adults.

The child sleep mask size measures approximately 6.5" wide and the adjustable wide soft lingerie elastic band comfortably stretches to 14-15" and will fit children 4 to 12 years old.

CARE/WASHING INSTRUCTIONS

We recommend hand wash or machine wash on the gentle cycle, in cold water and air dry.

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